Refund Policy

  • Our 60-Day Customer Satisfaction Guarantee At schwarzkopfmalls.com, we stand behind the professional quality of our shampoos, conditioners, and hair treatments. We want you to feel confident in your purchase of our 50% OFF salon-grade products. Therefore, we offer a comprehensive 60-day return window from the date of purchase. If you are not completely satisfied with your order, you have two full months to initiate a return.

  • Eligibility for Returns To ensure a smooth return process and maintain the integrity of our professional hair care inventory:

    • Condition: Items should be returned in their original packaging to the extent possible.

    • Verification: Please provide your order number or the email address used at checkout (service@schwarzkopfmalls.com) to verify your purchase.

    • Exclusions: Due to hygiene standards, products that have been significantly used or tampered with may not be eligible for a full refund.

  • The Refund Process: 5–10 Business Days We value your time and aim to process financial transactions with maximum efficiency:

    • Inspection: Once your returned package is received at our facility, our quality control team will inspect the items within 2 business days.

    • Approval: Upon approval, we will immediately trigger the refund to your original payment method.

    • Processing Time: Depending on your financial institution, the funds will typically appear in your account within 5–10 business days.

  • Currency and Transaction Standards All refunds are issued in USD (United States Dollars), consistent with our site-wide pricing. Please note that while we refund the full purchase price of the items, any fluctuations in international exchange rates at the time of refund are determined by your bank or card issuer.

  • Free Shipping and Return Costs We are proud to provide Free Shipping on all outbound orders (6–12 days delivery). For returns:

    • Return Shipping: Unless the return is due to a damaged or incorrect item received from our end, customers are generally responsible for the return shipping costs.

    • No Restocking Fees: We do not charge any restocking fees, ensuring you receive the maximum value of your original 50% discount back.

  • Damaged or Defective Items If your professional hair care products arrive damaged or if there was an error in your shipment:

    • Please contact us within 48 hours of delivery at service@schwarzkopfmalls.com.

    • We will provide a pre-paid return label or an immediate replacement at no cost to you, bypassing the standard return wait times.

  • How to Initiate a Return To start the process, please follow these steps:

    1. Send an email to service@schwarzkopfmalls.com with the subject line "Return Request - [Your Order Number]".

    2. Our support team will provide you with the appropriate return shipping address within 24–48 hours.

    3. Once you ship the item, please keep your tracking number for reference.

  • Contact Our Billing Department If you have not received your refund after 10 business days of our approval notification, please contact us so we can investigate the transaction with our payment processors:

    • Email: service@schwarzkopfmalls.com